30-Day Money-Back Guarantee
We want you to love your purchase! If you’re not completely satisfied, you’re covered by our 30-Day Money-Back Guarantee. Please read the terms below:
— Terms & Conditions
Eligibility:
1. The request for a refund must be made within 30 days of the delivery date.
2. Only items purchased directly from our official store are eligible for a refund.
3. To be eligible, the item must be unused, in its original packaging, and in resellable condition (unless the product is defective).
Non-Refundable Items:
• Gift cards
• Customized or personalized products
• Hygiene products (e.g., grooming tools, personal care items)
• DIGITAL PRODUCTS/ ITEMS
• Products returned without prior approval
Return Process:
1. Email us at [support@purrpurr.se] with your order number and reason for return.
2. Our support team will review your request and provide return instructions.
3. You are responsible for return shipping costs (unless the item is defective or incorrect).
4. Once we receive the item and inspect it, we’ll issue a refund to your original payment method within 5–10 business days.
Damaged or Defective Items:
• If your item arrives damaged or defective, please contact us within 48 hours of delivery with photo evidence.
• We’ll send a replacement or provide a full refund at no extra cost.
Late or Missing Refunds:
• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company—it may take some time before your refund is officially posted.
• Still having issues? Contact us at [support@purrpurr.se].
Note: We reserve the right to deny refunds for items that show signs of misuse or are returned without proper authorization.